Danielle Sremac — innovator, author, speaker, system optimization consultant

		Project 1: TSA Enterprise Modernization & Mission Readiness Program · Context: TSA needed stronger alignment between communication strategies, IT modernization, and mission operations to support post-9/11 vigilance, readiness, and workforce effectiveness. · My input: Led multiple strategic communications programs and modernization of digital workflows and system architecture at TSA headquarters. Implemented project management plans, communication plans, channels, and processes that enable effective, two-way engagement between leadership and agency personnel. I conducted systems and process analyses, developed custom solutions for cross-functional teams that strengthened risk mitigation, and improved transparency through tailored reporting and executive communication. · Impact: My solutions advanced TSA’s modernization agenda, improved development velocity and operational readiness, strengthened governance, and increased mission-aligned adoption across secure environments. I built trust with TSA senior leadership and ensured communications on technology decisions, AI, and other initiatives directly supported mission outcomes. Project 2: SSA Enterprise Workflow Optimization & Digital Service Transformation · Context: SSA faced operational bottlenecks, data challenges, and outdated workflows impacting claims processing, transparency, public trust, and service efficiency across 100+ offices. · My input: Led enterprise-wide IT and business transformation by redesigning claims workflows, eliminating redundant manual steps, and building AI-enabled, scalable process improvements. I created data dashboards for call center performance and claims backlog, defined product roadmaps, managed backlogs, and led GAT/UAT testing to validate new digital services. I delivered standardized SOPs, training content, and KPI frameworks to enhance workforce readiness and decision-making. I developed communications strategies and products to enhance internal and external messaging. · Impact: Reduced processing times across critical workflows, improved data-driven decision-making, strengthened compliance and security, enabled higher accuracy in digital self-service applications, brough clarity on team reporting and responsibilities, and delivered clear and effective communications products to leadership. My work drove transparency, reduced rework, and improved service delivery for millions of SSA beneficiaries. Project 3: VA VHA Knowledge Management & Enterprise Digital Transformation · Context: The Veterans Health Administration struggled with fragmented knowledge systems, inconsistent workflows, legacy processes, and low user adoption across its enterprise environment. · My Input: Led VHA’s enterprise transformation effort as Product Owner and Program Manager—defining the product vision, roadmap, and requirements for a modern knowledge management and enterprise business system. I gathered and prioritized requirements, built the product backlog, planned and executed UAT/GAT, and led change management and communication efforts across the organization. I collaborated with federal stakeholders, SMEs, and cross-functional teams to ensure adoption and compliance. · Impact: Delivered a modernized enterprise solution that improved workflow consistency, enhanced knowledge-sharing, strengthened compliance, and reduced operational friction across VHA. My deliverables and leadership enabled seamless rollout, increased user adoption, and created a scalable foundation for future digital transformation efforts.
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